Comprehensive care for guests, with 24/7 assistance
Guest and Property services
Our end-to-end service ensures a seamless experience for your guests, from arrival to departure. We handle every aspect of guest service on your behalf, including check-in assistance, inquiries, issue resolution, and a smooth check-out process.
We tailor our service to your needs, whether you require 24/7 support for full coverage or just overnight assistance (7:00 PM – 7:00 AM) if you already have daytime staff.
With Roomonitor, your guests are always taken care of, enjoying a worry-free stay while you optimize your time and resources. Peace of mind and excellence go hand in hand.
Basic
Remote Guest and Property services
24/7 remote management, seamless guest support, and maximum efficiency
Our remote management service ensures that your guests receive continuous assistance throughout their stay, without the need for on-site staff. We handle calls, issue resolution, and smart lock access, ensuring a smooth and efficient experience.
Ideal for properties that aim to maintain high-quality service while optimizing operational efficiency.
How do we do it?
We offer a fully integrated guest support service, providing an exclusive phone number for redirecting your company’s calls and a customized protocol to efficiently handle every inquiry. Our specialized team is available 24/7 to assist with self-check-ins, incident resolution, and seamless guest experiences in short- and mid-term rentals.
Pro
Global Guest & Property services
Our Night Agents are available from 7:00 PM to 7:00 AM, 365 days a year, ensuring that your guests always have support—even when issues arise that cannot be resolved remotely.
We offer a hybrid support model, combining remote assistance with on-site intervention from our field service team when necessary. We handle night-time incidents, resolving technical issues such as water, electricity, or Wi-Fi outages, as well as providing emergency lockout support, essential item delivery, and key check-ins.
We know that effective communication is key. From the first contact to the end of the stay, we ensure a smooth and hassle-free experience for both guests and property owners.
Available in: Barcelona, Madrid, Málaga, Seville, Valencia, San Sebastián, Paris, Lyon, Lisbon, and Brussels.
Included in the service
Roomonitor’s device
Roomonitor offers a cutting-edge security solution with its intelligent sound pattern system. This advanced technology analyzes sound variations over time, notifying you only when necessary. Say goodbye to false alarms from everyday noises like barking dogs or door slams—our system is designed to detect truly significant events. In addition to noise, monitor tobacco smoke, crowd control, temperature, humidity, and air quality.
You choose how you want to receive alerts—via SMS, phone call, app notifications, or email. With Roomonitor, enjoy peace of mind and personalized security.
Seamless PMS Integration
Streamline your asset management with ease
Say goodbye to juggling multiple platforms—centralize all your operations in one place with seamless connections to the tools you already rely on.
Automatic guest communication
Optimize your management with our integrations
Whether it’s vacation rental platforms or property management systems, integrate Roomonitor with your existing applications for seamless and efficient management.
Custom automations, simplify your workflows
Integrate Roomonitor with your favorite applications for seamless and efficient management.